Help
Who can see your customers’ details in TradeCatch, call recordings, where your data is kept, and whose name your customers hear from.
These are the same answers TradeCatch customers see in the app. Where one says “open Help” or names a page, that’s inside TradeCatch once you’ve signed in. Sign in →
Only you, when you're signed in to your account. No other TradeCatch business can see them.
A small number of TradeCatch staff can see them, to help when something goes wrong. The companies that run our phone, texts and email handle them for us too, only to provide the service.
Yes. Each call is recorded and written out as a transcript, so you can check what was said. You'll find both on the call's page in Calls.
Only you and TradeCatch staff helping you can listen to them. Recordings are kept for 90 days. If a caller asks whether they're being recorded, the AI receptionist tells them.
Your data is stored in the EU, in Ireland, not only in the UK. Some of the companies we use, for phone calls, the AI voice, texts, email and payments, are based in the US. They work under the safeguards UK data protection law requires.
We follow UK data protection law, and we're registered with the ICO, number C1902158. Our privacy policy at tradecatch.ai/privacy has the full details.
Every message is written in your name, signs off as you, and never mentions Catch.
Texts come from a TradeCatch phone number, with your business name in the message. Quote emails show your business name. Booking and Marketing emails show TradeCatch as the sender, with your business named in the message. Replies to Marketing emails come straight to you.
TradeCatch is made by Coastline Automation Ltd, a small UK company, number 17046438. Support emails go straight to Rich, our founder.
To reach a person, open Help and choose "Contact us". Your message goes straight to Rich, who usually replies within one working day. Or email us at support@tradecatch.ai.