Help
Your TradeCatch account: the free trial, what you pay, cancelling, refunds, invoices, and changing your card or your details.
These are the same answers TradeCatch customers see in the app. Where one says “open Help” or names a page, that’s inside TradeCatch once you’ve signed in. Sign in →
So you can start straight away, with nothing else to set up later. You won't be charged anything for 60 days, and if you cancel before then, you're never charged at all.
After 60 days, we start billing your card £79 a month automatically, unless you've already cancelled. That's your founders price, and it stays the same for as long as you keep your subscription running.
Your Billing page shows the date your free 60 days end. Your first payment is taken then.
As one of our first 25 founders, your monthly price is locked at £79 — even though the regular price is £99. As long as you keep your subscription active, that price never goes up.
Your founders price holds for as long as your subscription stays active.
Open your Billing page and tap "Visit Billing Portal" — you can cancel there any time, no phone call needed. You'll keep access until the end of your current billing period.
You keep everything until the end of the period you've paid for. After that, we hold your TradeCatch number and your customers' details for 30 days, in case you come back.
After 30 days, the number is released and your details are deleted. If you'd like a copy of your customers' details first, email us at support@tradecatch.ai and we'll send it to you.
We don't give refunds, including for part of a month. The free trial is there for trying TradeCatch. Once you're paying, you can cancel any time and you won't be charged again.
If we've ever charged you by mistake, we'll always put it right. Email us at support@tradecatch.ai.
Open your Billing page and tap "Visit Billing Portal". You can see and download all your invoices there.
Open your Billing page and tap "Visit Billing Portal". You can update your card there.
Your business details are in Settings, under Business profile. Once your AI receptionist is live, change your business name in Calls, under Settings, so it updates what callers hear.
To change the email you sign in with, open Settings and use "Update your Email".
To change where lead texts and emails go, email us at support@tradecatch.ai and we'll switch them over. Changing them in Settings doesn't move your alerts yet.
No. You pay monthly, there's no minimum term, and you can cancel any time.