Reviews

It sends your customer a short text with a link to your Google review page. You need to add your Google review link first, or there's nowhere to send them.

You can also have it send one reminder if they haven't left a review. It never sends more than one.

When you send one yourself, it goes two hours after you tap Send, unless you change it. You can change that delay in Reviews, under Settings. No texts go out between 9pm and 8am.

You can also switch on "Ask for a review automatically after a quote is accepted or a job is finished". It's off unless you turn it on. Customers who've texted STOP are never asked.

Yes. Tap "Ask for a review", add their name and mobile, and tap Send. You can also start one from a customer, a call or a job.

It thanks the customer by name for choosing your business, and asks for a quick Google review with your link. It's signed with your name.

You can change it. Open Reviews, tap Settings, and tap "Edit this message". The unsubscribe line is always added at the end, to follow UK regulations.

No. We don't filter or hide reviews. Everyone you ask gets the same link to your Google page.

Catch helps you reply to every review, good or bad, which is what other customers notice.

It drafts a reply to each new review for you to check. You then copy it and post it on Google yourself. Tap "Open Google to post it", then "I've posted it". Nothing is ever posted for you.

You can turn drafting off in Reviews, under Settings, with "Draft my replies".

Add your Google review link. It usually starts with g.page. You can add it during Reviews setup, or later in Reviews under Settings.

Linking your Google Business Profile directly isn't available yet.

We stop texting that number straight away, for reviews, quotes and Marketing. Any review request still waiting to go is cancelled. Their reply shows on their messages, so you can see it.

If they change their mind, ask them to contact you directly.